How do I sign up?
***If you haven't visited the new website since the October 2018 launch, you will have to register as a new user!***
***If you changed addresses, you will need to sign up as a new user on the website under your new CAM Number***
Please note that it could take up to two weeks after you have received your CAM Card to be processed into the system.
First Name: Your FULL given name. You cannot use a nickname and the website will not recognize a middle initial. For example: If your name is Robert but you go by Bob, type Robert.
Last Name: Your full last name that is on your property title.
House Number: ONLY the first 5 digits of your address. Not your full address. For example, if your address is 19726 N Remington Drive, you will only type 19726.
CAM Number: The full CAM Number found on your own CAM Card. Please include the dash and the three numbers after the dash, or our website's system will not recognize you.
Email: type in your preferred email address. You may use the same email you used on the old website, but there can only be one email used per account. If you are sharing an email with your spouse and your spouse would like to create a separate account, they must use a separate email.
Password: must be a minimum of 8 characters including at least one uppercase, at least one lowercase, and at least one digit. Special characters (!, #, &) are acceptable, but not required.
Frequently Asked Questions (FAQs):
Can I use my account from the former website?
You will have to create a new account on this website if this is your first time visiting the new website, but you are welcome to use the same email and password (if it meets the password qualifications in the registration form) that you used for the old website.
Where is the signup page?
Click Resident Login in the top right corner of the screen.
Click Sign up which is below "New User? Sign Up Today..." and is on the right side of the screen.
What should the website signup form look like when I fill it out?
The form should resemble this example image:
Do I need an account on suncitygrand.com?
An account on suncitygrand.com is an optional feature available to owners and current renters in Sun City Grand.
Why am I not receiving the account confirmation email or eNotifications?
This may be related to mail security or personal spam settings. A solution to this would be to add Sun City Grand's email to your Safe Senders List.
Click on either the PDF or Word Document below to view instructions on how to add email@example.com to your "Safe Senders List". This will allow you to receive all emails from Sun City Grand, if you are not already receiving them.
What is a Safe Senders List?
The Safe Senders List is an email option to ensure that your inbox receives all emails from Sun City Grand.
If you are already receiving emails, such as the confirmation email when you sign up as well as eNotifications, please disregard the message to add Sun City Grand to your Safe Senders List.
What are eNotifications?
eNotifications, formerly known as eBlasts, are emailed notifications that residents can sign up for to receive information and updates on the Grand Election Team, Grand Fitness, Grand Golf, Long Range Planning, Sun City Grand Activities and Events, and Sun City Grand Community News.
Residents can either sign up to receive notifications on individual categories or they can choose to receive emails from ALL of these categories.
Am I still signed up for eNotifications (eBlasts)?
Yes! If you were previously signed up to receive eNotifications (eBlasts), your information has been transferred over to this server and you will continue to receive eNotifications for your selected categories. If you have not previously received eBlasts, and you wish to receive these emails, you will have to sign up to obtain emails.
How can I access Chartered Clubs?
Each club has their own website. You do not need to be signed in to your Sun City Grand account to find Club websites. Visit suncitygrand.com/clubs, scroll down the page and click on the club you wish to find out more information on. Each club page lists contact information as well as club websites.
How can I ask questions or submit a work order?
In order to ask questions or submit a work order, click on the "Ask Us" button on the homepage of www.suncitygrand.com. you may also select the "Service Request (requested by you)" button in the black navigation bar at the top left-hand corner of the page when you are logged in.
What is the Ask Us & Submit a Work Order page for?
The Ask Us portion of the website allows residents to easily ask a question or provide a comment to Community Association Management (CAM) or the Board of directors by selecting the specified Ask Us category in the Service Request form.
The Work Order section is where residents can submit a Landscape, Maintenance, Maintained Homes or Golf work order by selecting the specified work order category in the Service Request form.
Where is the "Home" button?
We no longer have this button. In order to return to the homepage of the website, click the "Sun City Grand" logo in the top left-hand corner of the browser. You may also click the back button on the browser if that is an easier option.
How do I reset my password?
To reset your password, click the "Resident Login" button in the top right-hand corner of the page. This will take you to the Sign In/Register page. On this page, click the "forgot your password?" hyperlink. This will take you to a page that requests for you to enter your email. Type in the email you used to register for the website and click submit and you will receive an email to reset your password.
If you are already signed into your account, you can change your password by clicking your name on the black bar at the top of the page. Once a box pops up, select "My Account" and you can create a new password.